Privacy policy.
Privacy Policy
Mariela Astorga Psychology
Effective Date: 12/07/2024
At Mariela Astorga Psychology, we are committed to protecting the privacy of our clients and adhering to the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and protect the personal and sensitive information of our clients.
Collection of Personal Information
We collect personal information that is necessary for providing our psychological services. This may include:
Name, contact details
Health information and medical history
Information about current psychological condition and treatment
Any other personal information relevant to providing you with our services
Information is collected directly from clients or, in some cases, from a guardian or other healthcare provider with consent.
Use and Disclosure of Personal Information
Your personal information is used solely for the purpose of providing you with our psychological services, including assessment, diagnosis, and treatment. We will not use or disclose your personal information for any other purpose without your explicit consent, unless required or authorized by law.
We may share your information with other healthcare providers as part of your treatment team, only with your consent.
Data Security and Storage
We take reasonable steps to ensure the security of personal information held by us. This includes physical, electronic, and procedural safeguards to protect your information from misuse, interference, loss, unauthorized access, modification, or disclosure.
Personal information is stored securely, and access is restricted to authorized personnel only. We engage in regular audits and monitoring to enforce our security policies.
Access and Correction
Clients have the right to access the personal information we hold about them and to request corrections if necessary. To request access or correction, please contact us using the details provided below.
Complaints
If you have a complaint regarding the handling of your personal information or our compliance with the APPs, please contact us. We will respond to your complaint as soon as possible, but no later than 30 days.
Contact Us
For any questions or concerns about our Privacy Policy, or to request access to your personal information, please contact:
Mariela Astorga Psychology
Email: hello@astorga.au
Address: Suite 31, Ballow Chambers, 121 Wickham Terrace, Spring Hills